Refund policy
Last updated: 08 November 2025
Thank you for shopping at SharpMarketplace. Because we sell instant-access digital products (PNG files, bundles and memberships), our general rule is that all sales are final.
By placing an order on our website, you agree to the policy below.
1. Digital products (PNG files, bundles, collections)
Once a digital product has been purchased and the download link has been delivered, we do not offer refunds, returns or exchanges, including (but not limited to) cases where:
- you changed your mind about the purchase;
- you expected a different style or result;
- the product is no longer needed;
- you purchased it for someone else who doesn’t want it;
- you didn’t download the files but had access to them.
Please make sure to carefully read the product description, check previews and, if you have questions, contact us before purchasing.
2. Memberships & subscriptions
Because memberships give you immediate access to a large library of digital products, payments for memberships are non-refundable.
You can cancel your membership at any time. When you cancel, your access remains active until the end of the current billing period. We do not issue refunds for renewal payments if you forgot to cancel in time.
3. When we DO offer refunds (duplicates)
We make exceptions and offer refunds only in the situations below:
Duplicate purchase of the same product
You accidentally bought the same design / bundle twice (for example, in two separate
orders or in the same order). In this case, we will refund the
duplicate item, while keeping one valid purchase on your account.
Duplicate purchase of the same membership
You accidentally purchased the same membership plan twice. We will refund the
extra payment and keep one active membership.
4. Technical issues
If you are experiencing a technical problem with your files (e.g. corrupted file, download link not working), please contact us first so we can re-send or replace the files.
In most cases, the issue can be resolved by providing a fresh download link. A refund will only be considered if we are unable to provide a working file after reasonable troubleshooting.
5. Chargebacks
If you have any issue with your order, please contact us first. Filing an unauthorized chargeback without contacting us may result in:
- suspension of access to your downloads and memberships;
- blocking future purchases from your account.
We are happy to help and solve genuine problems fairly.
6. How to contact us
For any questions about this Refund Policy or to request help with an order, contact us at: